Learn the concepts and transform your business! See why process management is an inevitable trend that won't go away Understand why relationship management needs effective processes to work Define yourбюйъя stakeholders and determine their needs Discover what other organizations have done to manage processes successfully Explore a complete framework for managing business, process, and human change Apply your knowledge to manage process projects effectively and eвлацлfficiently Learn what to do and what to avoid in every step Develop processes to align technology, organization, and facility transformation Gain cross-organizational acceptance of process and personal change Anticipate objections and proactively manage stakeholder concerns Автор Roger T Burlton.